Public opinion reacted mixedly to his government and in the first year there was a series of major protests against President Zuma`s government. ”Twenty-six public demonstrations, some of them violent, were recorded in the first half of 2009 in seven of South Africa`s nine provinces. A study commissioned by Parliament found that the protesters` biggest concern was the poor provision of services, particularly with regard to water, electricity, sanitation and waste management.  However, Zuma was re-elected an ANC president in 2012 and president of South Africa in 2014 with a slight reduction of 62% in the vote. Staff involved in the management of the system have had prior experience in implementing administrative reform in the public sector. But they have ”no legal mandate to compel ministers to sign agreements and commit to concrete goals.”  They depended on Jacob Zuma, ”whose support provided the political punch needed to get things done.”  The Minister for Performance Monitoring and Evaluation, Collins Chabane, had experienced administrators in the DPME under his hands: for example, to ”empower the DPME, the approach to results went beyond policy development and set concrete implementation targets on which ministers and departments would be assessed.”  This focus on delivery and results was influenced by the ”delivery” of the Prime Minister`s delivery unit in the United Kingdom and equivalent units in Canada, Chile and New Zealand. The South African government found three major flaws that led to poor implementation: to monitor the performance of each department, Sean Philips of the DPME ”provided the President with a draft agreement that he would have to sign with each of the 34 ministers.”  The Chair would then annually assess the performance of ministers against these agreements. In view of the policy framework and the provision of SA – the NPC and more, 23 September 2009, Polity.org.za In order to improve public service delivery, Zuma set up, during its first month, the Ministry of Performance Monitoring and Evaluation (MPME), headed by the late Collins Chabane. ”He was able to develop and implement the new Performance Monitoring and Evaluation Department (DPME) in a short period of time, and was able to make the monitoring and evaluation function an essential part of the government`s work and a feature of President Zuma`s fourth government.  In response to citizens` dissatisfaction with public services, which resulted in protests in 2009, new President Jacob Zuma created the DPME as President.
The goal was to make departments more accountable and collaborative and to encourage them to focus on policy planning, as well as monitoring and assessing the impact of their policies. However, progress was considered too slow and ”the Department of Public Service and Administration`s own figures showed that public satisfaction with service delivery in the final years of Thabo Mbeki`s presidency had increased from 75% in 2006 to 58% in 2008.”