The Microsoft Team service is run by Microsoft and Microsoft provides customers with a service level contract. The service level agreement provides service credits when Microsoft falls under its ALS. Microsoft Teams SLA is documented in microsoft Online Services Level Agreement. The agreement is available to the public through Microsoft here. You should refer to this document as an author and not as my blog. I`m not a lawyer and the agreement is between Microsoft and the client, but here`s a breakdown of the main points. You can claim Service Level Credit (SLA) from Microsoft if a service you provide to your customers is down. For more information on the eligibility of Windows virtual desktop services, see the licensing conditions described here. Microsoft does not offer a financially guaranteed service level agreement. We strive to achieve at least 99.9% of the availability of Windows virtual desktop URLs. The availability of virtual session computers in your subscription is covered by the SLA ”Virtual Machines.” As a free service, AKS does not offer a financially guaranteed service level agreement.

We will strive to obtain at least 99.5% availability for the Kubernetes API server. The availability of agent nodes in your cluster is covered by SLA virtual machines. For more information, you can find virtual machines in ALS. We guarantee at least 99.9% power BI Embedded availability for users who execute API calls and reports. . For HDInsight, we guarantee that every HDInsight cluster you provide has a monthly billing cycle of at least 99.9% of the time. . We guarantee that at least 99.9% of Azure Active Directory`s domain service requirements for domain authentication of managed domain user accounts, LDAP linking to the basic DSE or DNS search for datasets will be successfully completed. .

This site uses Akismet to reduce spam. Find out how your comments are handled. We guarantee 99.95% availability for each standard, High Performance, VpnGw1, VpnGw2, VpnGw3 Gateway for VPN. . In order for Microsoft to verify a claim, you must submit the request to customer support to Microsoft Corporation, including all information necessary to validate the claim, including, but not only: For all Lab Virtual Machine provided under Azure Lab Services, we guarantee you at least 99.9% Virtual Machine Lab connectivity. Tom stays abreast of industry developments and shares news and opinions on his blog, Microsoft Teams Podcast and email list. He is a regular speaker at events around the world. Advisor is a free service, so it has no financially supported ALS. . Of course, this applies to Office 365, which is why downtimes are calculated for all Office 365 users, and since Office 365 consists of many individual services, each service may be below these averages and have no real impact on the agency`s overall percentage of operating time.

Depending on the location and usage model, percentages of working time higher or lower than overall operating times can be applied to individual customers. We guarantee that applications that are run in a customer subscription are available 99.95% of the time. No ALS is available for ”Free” or ”Free” applications.